Contact Dome9 Support

In this topic:

    Couldn't find what you were looking for? We're here to help.

    If you were unable to find an answer to your question or solution to your issue, please contact Dome9 Support. Here are the steps to submit a ticket:

    1. Click 'Submit a Ticket'
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    2. Select whether you are a Dome9 customer or partner
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    3. Fill out the request form by providing as much information and detail that could assist with resolution. The required fields are email address, subject, description, and case type (If you have signed in, you will not be required to provide an email address). For Case Type, please select whether your request is a question, incident, or enhancement request. 
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    4. If your request is an incident, please provide a severity to your issue. Please note, the severity may be changed by Dome9 Support after issue assessment
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    5. If you are signed in, your request will be submitted and should be received by the Dome9 Support team. We will get back to you as soon as we can.

    Ticket request by not signed in user

    You can also submit a ticket without signing in. If this was your first ticket request submission, you will be prompted for email account verification before your ticket is received.

    If this is the case, after following the steps above and submitting a ticket request, you will be prompted with a message for account verification:

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    Along with this message, you will receive an email notification verifying account registration to the email address you provided in the request form. Please check the email account you provided for an email from Dome9 Help Center. After verifying and creating your account, your ticket request will be submitted.